Bolt, a leading ride-hailing platform in Africa, has introduced a new rider verification feature in South Africa. This in-app feature allows customers to verify their identity by taking a selfie before placing a ride-hailing order.
Weyinmi Aghadiuno, Acting Head of Regulatory & Policy Africa at Bolt, stated, “Being able to verify that riders are who they say they are is the number one feature requested by driver-partners in South Africa. The launch of rider verification acknowledges the importance of mutual trust between driver partners and riders. With increased investment in verification features like this, we aim to continue building driver and rider trust, which is critical to the safety of the platform.”
The selfie must be a clear, authentic image of a physically present person. Additionally, riders need to upload an identification document, which Bolt will verify against the selfie. The verification process is quick, taking only a few seconds to a couple of minutes, and requires users to have the latest version of the app.
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