Source: Peace fm Online
Vodafone Ghana launched its Care Month, placing a spotlight on its suite of digital platforms that are designed to enhance customer service.
The entire month of October has been designated as “Vodafone CARE Month”, in line with the theme “Team Service, Live Digital”. This theme underscores Vodafone’s dedication to equipping customers with pioneering digital solutions and the significance of harnessing digital tools for service excellence.
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Angela Mensah Poku, Director of Digital and Commercial Operations at Vodafone Ghana, stated, “We have heavily invested in self-service channels to prioritise our customers’ convenience. Embracing the digital transition is an ongoing journey, and our commitment is to support our customers wherever they opt to connect with us, especially through our digital avenues.”
In line with the month’s digital focus, Vodafone Ghana is rewarding customers who use its digital platforms, such as MyVodafoneApp, MyVodafoneWeb, and the revamped chatbot, TOBi.
MyVodafoneApp, freely available on the Google Play Store and App Store, offers a comprehensive solution for customers, facilitating the purchase of voice and data bundles and addressing enquiries. TOBi, Vodafone’s virtual assistant, provides 24/7 support on products, services, and queries.
Continuously evolving, TOBi learns from each interaction, ensuring customers always receive accurate information. Additionally, Vodafone Cash, Vodafone Ghana’s mobile money service, presents a seamless solution for payments, airtime top-ups, and more, with the added advantage of no fees for transfers between Vodafone Cash users.
Angela Mensah Poku further highlighted Vodafone Ghana’s commitment to digital innovation, driven by its aspiration for complete customer satisfaction. “Our digital evolution shows our commitment to our customers. We will keep innovating to ensure our customers always have access to the best services,” she affirmed.
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Source: Peace fm Online
