The Ministry of Roads and Highways in Ghana has introduced a new mobile application called “Maintain My Road,” along with a dedicated call centre, as part of an initiative to improve road maintenance across the country. This program aims to empower the public to report road defects such as potholes directly through the mobile app, which is available on both the App Store and Google Play.
The “Maintain My Road” app enables users to upload photos and descriptions of road issues, using GPS technology to tag the precise location of these defects. This feature ensures that the Ministry can quickly and accurately address reported problems. In addition to the mobile app, the initiative includes a call centre staffed by multilingual personnel fluent in English, Twi, Ga, and Ewe. The call centre team is equipped with a geolocation-enabled dashboard to accurately record and address issues reported by the public.
The Enhanced Maintenance Programme is a response to ongoing challenges in road maintenance, including potholes, road defects, restricted access to rural areas, accidents, and urban congestion. Despite previous infrastructure projects, these issues have persisted due to a lack of routine maintenance. Minister of Roads and Highways, Francis Asenso-Boakye, emphasized that the new app and call centre are crucial steps towards ensuring timely and effective road maintenance.
The initiative will be piloted over the next five months, focusing on major trunk roads and urban centres such as Accra-Tema, Kumasi, Takoradi, and Tamale. The program’s success could lead to a broader rollout across the nation’s road network.
Moreover, Ghana aims to become the first blockchain-powered government in Africa, as announced by Vice President Mahamudu Bawumia in May 2024. These digitalisation efforts reflect Ghana’s commitment to leveraging technology to improve public services and infrastructure.
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