From Feb 1, 2024, the Electricity Company of Ghana (ECG) will only accept New Service, Separate Metres, and Additional Load applications through its mobile app. This is part of ECG’s digital transformation strategy to improve customer support. Accurate info is required for contact purposes.
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Individuals who want to use the app’s services must upload the necessary paperwork in order for their request to be processed.
The ECG, managed by the Ministry of Energy, launched a mobile app in 2020 allowing customers to buy prepaid electricity credits and pay bills. The app has been updated to include additional features such as real-time energy consumption monitoring and a reporting desk, eliminating the need for physical visits.
Customers using the app are not charged mobile money transaction fees or the e-Levy.
Additionally, ECG has expanded into the electric vehicle industry, contributing to Ghana’s growing electric vehicle usage. As of 2021, 86.63% of Ghana’s population has access to electricity, with higher access in urban areas.
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