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Vantage Capital, a prominent investment firm, has injected R346 million into Procera Group, a leading South African business process outsourcing (BPO) services provider with both local and international clientele.

The investment from Vantage encompasses the acquisition of a substantial minority equity stake from Procera’s founders, along with the provision of a mezzanine facility to facilitate future strategic acquisitions by Procera.

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Roshal Ramdenee, Associate Partner at Vantage Capital, expressed optimism about the partnership, citing Procera’s potential for job creation, economic impact, and global expansion in the BPO sector. He praised Procera’s capable management team and committed long-term investors.

Established in 1990 as a debt recovery solutions provider, Procera has transformed over the years into a comprehensive BPO services group, offering support solutions across various industries and geographies. Currently serving over 50 blue-chip clients globally, Procera is recognized for its innovative contact center software, deployment of emerging technologies, and dedication to enhancing productivity and customer experience.

With a workforce of over 2700 employees, Procera plays a significant role in employment, training, and skills development, particularly benefiting women and youth in local communities.

South Africa’s thriving BPO industry, ranked among the top two globally, is poised for robust growth, driven by factors such as a skilled English-speaking workforce, favorable time zone, and increasing demand for cost-effective business solutions.

Crispin Sonn, Chairman at Procera, expressed gratitude for Vantage’s long-term support, highlighting their shared vision for expanding Procera’s international business services footprint.

Warren van der Merwe, Managing Partner at Vantage Capital, commended Procera’s founders and management team for their remarkable achievements, expressing enthusiasm for investing in Procera’s future growth and development.

PWC served as financial advisor for the transaction, with Werksmans providing legal counsel for Vantage. Additional advisors included Step Advisory, Ernst and Young, Webber Wentzel, Eversheds, STBB, and IBIS Consulting.

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