Bolt Kenya removes 5% booking fee to make rides cheaper

Bolt Kenya has recently announced the temporary suspension of the 5% booking fee that is typically included in the fare paid by riders.

Bolt had faced criticism from the National Transport and Regulatory Authority (NTSA) due to the imposition of these unlawful booking fees. The regulatory authority had gone as far as refusing to renew Bolt’s license, citing not only the illegal booking fees but also other alleged violations such as unauthorized commission charges.

Stay well-informed and be the very first to receive all the most recent updates directly in your email! Tap here to join now for free!

The ride-hailing company made this decision in order to seek further clarification from the National Transport and Regulatory Authority (NTSA) regarding the interpretation of the regulation related to this specific issue.

Bolt furthermore affirms that its operations are currently continuing without any disruptions, and its current license remains legally valid and in effect.

According to a publication, in the statement shared on Monday by Linda Ndungu, Bolt Country Manager, the firm says its commission structure strictly adheres to the stipulated regulatory requirement of capping at 18%.

‘’We want to reaffirm our unwavering commitment to operating within the bounds of the law, ensuring that our operations fully align with the legal framework. We remain committed to collaborating closely with the regulator to ensure a successful outcome.’’ the statement reads. 

‘’According to Section 32(4) of the NTSA Act, we are permitted to continue operating until the licence application process is officially determined. The NTSA Act states that “If on the date of the expiration of a licence…proceedings are pending before the Authority on an application by the licensee for the grant to him of a new licence, the existing licence shall continue in force until the application is determined…” the statement further reads.

It adds that the licence renewal process is currently in progress with constant engagement and collaboration with the National Transport and Safety Authority, and it is expected to be finalised by Monday, October 30, 2023 as per a letter by NTSA to Bolt. 

‘’We want to reassure all customers on our platform that our services are still accessible nationwide, and we are committed to providing drivers with earning opportunities and affordable services to everyone,’’ Bolt says.

Stay well-informed and be the very first to receive all the most recent updates directly in your email! Tap here to join now for free!